As a design
firm we will not dictate to the builders who are using our plans
any methods by which to run their business. Their profit and overhead
is what they need to stay in business and we have no business calculating
it for them.
||Many of our repeat
customers are builders and therefore will be treated with utmost respect
and gratitude. We must make them feel at home in our offices so that
they will be our best friends and work with us not for us.
||We must strive to help our builders with
their profitability by implementing waste-reducing, timesaving techniques
into our designs and offering our expertise at no cost. We will also
think of “ease of constructability” and the use of “modular
dimensions” at all times during the design and consultation
“home owner” clients are valuable to our reputation
and us as well, and must be treated with the same concern for their
best interests. We shall offer them several innovative, money-saving
ideas without sacrificing the overall flow, and beauty of their
||While in the presence of clients or fellow
employees, everyone in the firm will display a pleasant attitude and
repress negativism and discouragement.
criticism (confronting) should be given and received openly. Instead
of saying, “why does he have to point out a better way,”
say; “that was nice of him to teach me a time-saving method.
Now I will be more efficient and earn a raise.”
||Treat fellow employees with respect. Harassment
will not be tolerated whether directly or behind someone’s back.
personal business on personal time and company business on company
time. I.e.: telephone calls, internet use, use of company resources,
Continue to offer
suggestions freely to each other and management to continually create
a better working and business environment.
suggestions for additions and revisions to this standard will be
ongoing and openly heard at our company meetings. Your advice is
strongly encouraged and appreciated. Thank you.